Shared Services

As we look toward the future and UB’s top 25 ambitions, the College is reorganizing the staff structure in an effort to better support departments, programs, centers and institutes and to improve and streamline processes and procedures.

As part of the reorganization, a shared services model will be implemented to provide strategic, accurate, efficient and consistent high-quality service delivery across all departments at all times. It will also balance the workload, reduce duplication and redundancy and maintain continuous service for all departments.

In the shared services model, departments send process-oriented and compliance-based work to specialized teams. The teams will include staff who are subject matter experts in particular areas critical to the operation of the College. 

Overview of Teams

Student-Centered
  • Department Support
  • Graduate Application Processing
  • Undergraduate Student Support
  • Graduate Student Support
  • Course Scheduling
Business Functions
  • Department Support
  • Travel and Reimbursement
  • Procurement
  • HR Appointments
Other Support
  • Department Support
  • Pre- and Post-Award Support
  • Communications
  • Events

Team Descriptions

Definitions

Team Roll Out: team members and supervisors are notified of their team selection(s).

Team Operational: work of the team begins. 

Department Support

Department support is focused on the work that is not completed by operational teams, including budgeting and reporting. Department support includes department administrators. This work strategically supports the Department Chair/Program Director, faculty and the overall department/unit, College and university’s strategic vision. They will help departments navigate the shared services model by completing tasks and/or delegating/collaborating with teams.

Shared Services Model

  • Follows the UB mandate to move forward with shared services
  • Provide strategic, accurate, efficient, and consistent high-quality service delivery across all departments at all times
  • Balance the workload, reduce duplication and redundancy, and maintain continuous service
  • Reduce the impact of temporary vacancies
  • Create promotion ladders for staff
Zoom image: Support Diagram Circular organization chart showing the relationship between Department Chairs and Faculty (center), Department Support (second ring), Student Support (third ring) and College Support (outer ring) levels.

Support Diagram

Frequently Asked Questions

Have a question about the reorganization? Email cas-reorganization@buffalo.edu.