The Marketing and Communications team provides technical support, training and content strategy guidance for all websites supported by the College of Arts and Sciences. Our goal is to create high-quality websites that meet the diverse needs of the College community and empower individual users to take an active role in website maintenance.
To request technical assistance or content strategy guidance for a current website, or one-on-one/small-group training, please submit a Website Maintenance and Updates work order.
We are here to support you in creating and maintaining your department website. Our team supports more than 70 websites and relies on designated department, program, center and institute web editors to take ownership of the content and maintenance of their unit’s website(s).
If, after reviewing UBCMS documentation and self-paced training modules, you require assistance from our team, please submit a work order. Submit work orders for web-related needs, such as:
Requests can take anywhere from a few minutes to several days to complete, depending on the nature of the request and number of prior requests in the queue.
The university adheres to the Web Content Accessibilty Guidelines (WCAG) in order to provide an inclusive web experience for all of our users. This includes content, video captioning, alternative text, electronic document accessibility and more. Through training and regular remediation, our team will help ensure that these guidelines are followed. Along with the Office of Equity, Diversity and Inclusion (EDI), our team uses several tools for on-going checks of the accessibility of our websites, helping us to remediate any issues that may arise.
The web team provides a training session for anyone tasked with maintaining their UBCMS website. This training is comprehensive and focused on the features of your individual site. After the site launches, any new site editors will need to schedule a training session before access is granted. The web team provides ongoing support to site editors with the goal of empowering you to maintain your site on a day-to-day basis.
To request a training session, please submit a Website Maintenance and Updates work order.
The UBCMS website is informative and provides many resources to guide you in your site maintenance, including UBCMS Basics, a Components Library, and additional training resources. University Communications also offers a general training session, which site editors are encouraged to attend, in addition to the training provided by the CAS team.
The UB Calendar is integrated with the UBCMS. Event managers are able to submit their upcoming events to the UB Calendar and select specific feed keywords so they can appear on your department or program website. Each department has at least one feed keyword: 'cas-[department-name]'. You should also include 'cas-event' so that it appears in the upcoming events list on the main CAS website. The UB Calendar is a great way to publicize your event to the entire UB community while promoting it on your own website as well.
If you are responsible for submitting events to the UB Calendar for your department or program, please submit a Website Maintenance and Updates work order. We are able to request that the UB Calendar team grant you the appropriate permissions so you are able to submit and publish your events.